Frequently Asked Questions
"Oh! You have some questions about using our site? I have some questions too! Where are my goodies? When am I getting fed? When are you going to brush me?"
"Here are some answers to your most commonly asked questions. If you cannot find your answer here, please do not hesitate to contact us. "
Frequently Asked Questions
How am I protected on your site? How do I know my information is safe?
How can I contact you?
You can contact us in a variety of ways. Please refer to the Customer Service page and choose the most convenient option.
How do I ask questions about the pet gifts and supplies you sell?
You can ask questions about our products in a variety of ways:
How can I snail mail an order to you?
- You can send an email to our customer service department. Click the "email us" link located on the top of every product page.
- You can fill out the contact form on the Customer Service page
Information about sending us order without using the internet can be found on the "Mail Order Form Page". See the section called Placing an Off-line Order for more details.
How can I pay for my order?
You can pay for your order in a variety of ways:
- Master Card
- American Express
- Discover Card
You can also place your order using a personal check or money order. See the section called Placing an Off-line Order for more details.
How do you handle out-of-stock items?
There are rare occasions when an item ordered, is out of stock. In this event, our customer service department will notify you immediately to discuss the situation with you.
The following courses of action may be possible:
How do I send Maxie The Cat an email?
- If the item will be in stock in a reasonable amount of time, you may allow us to ship the item when it is restocked.
- You may choose another item of an equal value.
- You may request that we reimburse your payment in full as long as the item has not been shipped.
You can send Maxie an email by clicking the "email us" link located on the top of every product page. She loves reading emails from her favorite friends.
Where is your shipping information located?
Please see our Shipping Policy for more information regarding questions about shipments.
How do I use the Shipping Calculator located in the shopping cart?
Please see our Shipping Calculator Help for instructions on using the shipping calculator.
How do I ask questions about my order?
If you have questions about your order, please contact us by using the form on the Customer Service page.
What if I cancel my order?
We will make every effort to accommodate a cancellation request as long as the order has not been shipped. If your order has shipped, it cannot be canceled. Please refer to our return policy for further information on shipped orders. All orders canceled, but not shipped, will be charged a 10% cancellation fee.
How can I return an item?
Please refer to our return policy for further information on returning items.
What do I do if I need warranty service?
If you receive any item in your order in a damaged condition, please refer to our return policy for more information within the first 30 days of delivery of your purchase.
After the 30 day Return period, all product warranty issues must be handled directly between the customer and the manufacturer of the item.
How can I order an item from your website if I live outside of the United States?
When placing your order, please keep in mind we only ship to the 48 contiguous United States.We do not ship outside of the United States, to PO Boxes, or to APO/FPO addresses.
How can I easily find an item on your site?
You can easily find pet gifts and supplies on our site by clicking on the menu categories located on the left of the web page, the product's picture, or the text link located to the right of the product's picture.
If you are having trouble locating an item, you can easily search through our site in a variety of ways:
- Type the item in the text box next to the word search and click the "go" button. This feature is located on the top of every page on our web site.
- Click on the site map link option from the menu located on the top of every product page. This will bring up a listing of every page on our web site.
The color or shade of the item I purchased does not look like the item in the picture on your web site. Why?
Sometimes, due to the different types of computer monitors or video hardware and/or software installed, items may appear lighter or darker or shades of different colors may differ.